{
  "agents": {
    "jane":  { "first": "Jane",  "full": "Jane Hartley",    "phone": "+15555550101" },
    "marco": { "first": "Marco", "full": "Marco Reyes", "phone": "+15555550102" }
  },
  "los": {
    "mike":  { "first": "Mike",  "full": "Mike Chen",  "phone": "+15555550201", "calendar": "https://calendar.app.google/EXAMPLE" },
    "sarah": { "first": "Sarah", "full": "Sarah Kim",  "phone": "+15555550202", "calendar": "https://calendar.app.google/EXAMPLE2" }
  },
  "defaults": {
    "lo": "mike"
  }
}